It turns out, members of Congress are just as fed up with airline fees as the rest of us.
The federal watchdog Government Accountability Office (GAO) has released a report calling for airlines to disclose more information up front about hidden costs for checked bags and other services. "The fees are not very transparent," said Gerald Dillingham, the GAO report author, during a congressional hearing. "We do not think it would be a tremendous burden on the airlines" to make that information more clear.
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For the airlines' part, a spokesperson says that "airlines fully support price transparency."
That may be true, but at least one of them, Spirit Airlines, doesn't seem all that sympathetic to travelers.
Spirit CEO Ben Baldanza told Congress that bringing luggage on vacation was "not essential to travel." He went on to defend their $20 carry-on bag fee by saying that unbundling all "services not essential to the transportation of passengers has enabled more passengers to fly at lower cost. Indeed given our low fares, it has allowed many to travel who otherwise simply could not afford to do so."
For our part, I'm not sold on Baldanza's theory—but maybe that's just because I like to have at least a change of clothes and toothbrush on hand for a trip. Those, at least, are certainly "essential" in my book. I'm all for traveling light, but that's not possible on every trip.
What do you think?
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I, too, do not share Baldanza's view about charging for a carryon. Most people are forced to use a carryon due to any number of reasons i.e. bottles, diapers, fun bags for younger children and infants; diabetic supplies or other health related items and general, but necessary, articles that must remain in reach of a passenger especially on a long flight. Finally, I, like you, would like to know that I at least have a change of clothes and toiltries in the event that my checked luggage does not make the flight---this is not always the fault of the passenger. I speak from experience. If the fees get any higher, we will be paying for wearing clothes in the future. Additional fees will actually not allow families to travel by plane. Then we're back to the "have" and the "have nots" who will be able to utilize air travel. I'm waiting for the day that they pass a hat during the flight to pay for new wiper blades for the plane. Thank you Southwest for continuing to make people your highest priority (next to safety and hilarious monologues)in order that all people may be able to enjoy the joy of air travel.
Posted By Judith Mason on July 16, 2010, 1:47 PM
The statement that travelers don't NEED baggage is simply stupid. No other way to descibe it.
The whole idea that the airlines have "unbundled" any services is absurd. They aren't unbundling anything. They're just getting away with ripping off customers by charging us separately for services (like taking your luggage with you) that used to be covered in the ticket price.
Taxing the fees isn't going to help customers - that will just be passed on us, like all the other fees do.
Posted By Joan on July 18, 2010, 9:32 PM
Its very simple when someone is doing the search for their flight, after they put the number of people have them put the number of carry-ons and checked baggage for each person. Then when they see the price of the ticket it will include any applicable fee. If everyone is complaining about hidden fees simply "don't hide them".
Posted By Steve on July 19, 2010, 6:56 AM
i wonder if mr baldanza pays a fee for caay on baggage when he flies, and i wonder if the airline crew [the captain, to co pilot, and rest of the fly crew] has to pay a fee for each of the 2 0r 3 bags that they bring on the flight. when will they charge for using the restrooms?
Posted By lewis bolno on July 19, 2010, 9:37 AM
How ridiculous!!!!!! Luggage not a necessity for travel?!!? If one's travel is far enough that it is expedient to travel by airplane, then it only follows that one would require clothing and basic grooming products. The alternative is to purchase those needs at your destination and then dispose of them before your return flight. How wasteful!!!! All these fees for luggage, choosing a seat, boarding first are just examples of the airline industry treating their paying customers like cattle! Without paying customers they would all be out of business. There is NO customer service in the airline industry and believe me if my favorite restaurant treated me in this manner I would stop eating there. Oh for the days when an airline ticket covered luggage, snacks, a seat and courteous, customer friendly service.
Posted By sarah barclay on July 19, 2010, 9:43 AM
Wow - now a carry-on fee too? Spirit is certainly NOT making it easier for people to travel - they are making it more difficult! The only people a carry on may be non-essential to is CEO's like himself who jet around for day trips - most of us do not.
That is the most ridiculous thing I have ever heard - and I hope the downfall in their travel proves us right... I agree with Judith - Southwest is great to travel!
Posted By Connie on July 19, 2010, 9:43 AM
The hidden fees are causing me to choose not to fly at all. I live near an airport with direct, AirTran flights to New York City and Boston where my children live. (Akron/Canton airport in Ohio) I used to fly there all the time.
Since they have introduced bag fees, it's actually cheaper for me to drive. It's roughly 900 miles round trip - so gas @ $3.00/gal. is $90 - and I can take all the luggage I can fit in my car!
Posted By Kathleen on July 19, 2010, 10:01 AM
Luggage is not essential to travel? What is this guy smoking?
Posted By Lisa B on July 19, 2010, 10:01 AM
Are charges for bringing on a laptop computer or attache next???. Although unpopular with the airlines, most of our traveling friends feel ticket prices should reflect the over all cost of travel rather than applying add-on fees.
Posted By Robert Downey on July 19, 2010, 10:07 AM
Apparently Ben is a nudist and doesn't vacation except at Nudist colonies. The rest of the traveling public like to change clothes periodically. Until guys start carrying purses, putting my toothbrush, aftershave and razor in my shirt pocket would seem to be the only way to avoid another onerous fee.
Posted By Harold Hodges on July 19, 2010, 10:09 AM
I think that congress should stay out of business and personal responsibility. It is up to the passengers to know the rules of each airline and then make their choices. We do not need more "nanny state" interference in business and our decisions.
Posted By tandy on July 19, 2010, 10:16 AM
Maybe Baldanza only goes to nudist resorts. I carry a CPAP machine. I have little or no choice in the matter. It cannot be checked because its too fragile. My doctor says I must use it or take a chance of dieing. I also carry a change of clothes. The last time I didn't I had to wear the same clothes for two days before the airlines "found" my bag and brought it to me.
Maybe Spirit airlines will weigh passengers next. It costs less to transport 120 lb woman with a 50 lb bag, than a 200 lb man with no luggage.
Posted By Ben Coleman on July 19, 2010, 10:17 AM
If I fly, I spend the night. If I spend the night, I need to change clothes. If I don't spend the night, I drive. Charging for baggage is ridiculous. Raise the fare if you have to. Stop nickel and dimeing me.
Posted By Mike Grimes on July 19, 2010, 10:51 AM
I think it is a load of bull. It is Spirits way of adding on fees and/or hiding fees in such a competitive market. On the surface it may look like its a good deal but by the time you pay for all the fees it really isn't. Even a carry on has to have things like cameras, medicine, ID, cellphone and things such as that. I'll bet he doesn't travel without a carry on.
Posted By Dave on July 19, 2010, 10:54 AM
Wouldn't it be easier on the Airlines and the traveler to just include these unfare fees in the price of the ticket, than have people dealing with baggage they need to somehow get on the plane instead of checking, credit cards, and other inconveniences at the airport, making everyone cranky? Is it really reasonable for you not to be able to check atleast 1 bag? Really? Fees for a sandwich? Pillow? Blanket? Then if you're really lucky, they bumb you anyway. No more "friendly" skies, so maybe car, train, or bus is the way to go!
Posted By shannon on July 19, 2010, 10:55 AM
What do I think? That I'll never fly Spirit, and that if other airlines follow suit, I won't fly at all for any non-emergency trip of less than 3000 miles!
Posted By Margaret on July 19, 2010, 11:09 AM
I with they would just add a fee to the flight for everyone instead of hammering us with random charges. This would promote people checking luggage and maybe making a flight a little easier.
Posted By chris on July 19, 2010, 11:23 AM
Spirit CEO Ben Baldanza expresses huge contempt and arrogance towards his customers and potential customers. This attitude has also been displayed in his personal e-mails that became public. I would NEVER fly Spirit no matter how cheap the price seemed to be. I am sure there many who made the same decision that I have.
Posted By Billy on July 19, 2010, 11:23 AM
What an Idiot he is....Travel / Luggage....Luggage / Travel they go together.......
Spirit will NEVER get my $$$$.
Posted By Christina on July 19, 2010, 11:24 AM
This is simply one of the many reasons I don't fly Spirit, among other "low fare" airlines. I know other large airlines charge extra for services, but with "low fare" you don't get anything but cattle car service as well.
The only thing I will say in their defense is this shows how more and more taxes are killing business and the economy. The airlines charge extra fees that are not taxed. Why?! because they keep all the money and can use it to cover expenses. As someone else stated, f they are taxed they will pass the cost on. When are the poeple of this country going to stand up to the excessive taxation on EVERYTHING!! This is a government Ripping us off" policy issue as much as it is the airlines "ripping us off". The airlines are just being prudent and trying to keep the most money they can to run their businesses. I agree these costs should be more tranparent, but it is hard to blame the airlines or anyone else, when the government makes the rules on how they can make money. Just think about it.
Posted By RJ on July 19, 2010, 11:25 AM
Spirit CEO Ben Baldanza expresses huge contempt and arrogance towards his customers and potential customers. This attitude has also been displayed in his personal e-mails that became public. I would NEVER fly Spirit no matter how cheap the price seemed to be. I am sure there many who made the same decision that I have.
Posted By Billy on July 19, 2010, 11:27 AM
The airline CEO's must have had a little too much vino if they really think the traveling public is that stupid not to see their subterfuge.
I hate to get the government involved as we hae enough of "government" in our lives already.
American, Delta, Northwest, Spirit, et al, better beware as regulation is a strong possibility. At that time they will be crying the blues and will get little sympathy from the traveling public.
Posted By Peter Friedmann on July 19, 2010, 11:28 AM
I will NEVER fly Spirit airlines, or any other airline that charges to carry-on a bag. We are now flying in "top-heavy" planes with everyone carrying on their bags to avoid fees, and placing them in the overhead bins. What on earth is in the cargo area? I flew last week on United, and they forced me to gate-check my carry-on bag because there wasn't room in the plane anymore. When I was at baggage claim, there were 3 other people there waiting for their bags. NOBODY is checking bags because of the fee. Which begs the question...
How much to use the bathroom? Can I bring my purse? I may just have to get a really big purse!
Posted By Elizabeth Vajtay on July 19, 2010, 11:32 AM
Spirit Airlines may become "not essential". Serioulsy now Folks... what in the world are they thinking. I'll bet all major airline competitors will think otherwise and they will continue to get the business. See ya later Spirit!
Posted By Derby on July 19, 2010, 11:32 AM
I have come to the conclusion that CEO's are no longer necessary for corporate operations. Given the high dollars most of them make, the government should charge corporations a fee for having them for subjecting the general public to the continuous stream of stupidity that comes out of their mouths.
Posted By Bill B. Peters on July 19, 2010, 11:34 AM
I have a great way to avoid Spirit's new carry-on bag fee: FLY ON ANY OTHER AIRLINE BUT SPIRIT!
Money talks....
Posted By D Fury on July 19, 2010, 11:35 AM
Enough already. I live about 45 minutes from the Atlantic City airport that Spirit flies out of. Very convenient. But I will no longer fly Spirit to my Florida house and will drive up the Garden State Parkway to Newark to fly Continental (until they do something stupid like these fees). Spirit's fares are not all that cheap unless you join the $9 club, paying $9 each month to get in on lower fares.
Posted By Omad on July 19, 2010, 11:35 AM
This definitely has convinced me that I do not need to fly Spirit to get to NJ. Therefore never having used their low fares, to date, I no longer need to use their credit card either.
Why don't they just add all these extra fees to the price of the ticket? Is it because if they do they would have to pay taxes on these fees?
Traveling by air is no longer pleasant as it once was.
Posted By Lydia Marson-Polito on July 19, 2010, 11:53 AM
I hope they start installing more air fresheners in the cabins. If we don't really need luggage, we must only need one set of clothing, and that one set of clothing will surely be ripe by the time we return home. These fees are RIDICULOUS. What's next - charging for boarding in the first group? Just give us one price for one ticket, all inclusive. Wouldn't that be easier on everyone, including the airlines, anyway?
Posted By Melinda on July 19, 2010, 11:59 AM
I would like to ask Mr. Baldanza exactly what "service" is being unbundled from the ticket price when customers are separately charged $20 for a carry-on. It appears that Mr. Baldanza considers allowing a passenger to bring a small bag on the plane and place it under the seat or in the overhead compartment is a "service" provided by the airline.
For the sake of Spirit Airlines, I hope that Mr. Baldanza's other management skills are better than his rationalization and public relations skills. As for me, I've just added Spirit Airlines to my own "no-fly" list.
Posted By Dave D on July 19, 2010, 12:01 PM
Are you guys out of your cotton-picking mind? Next you'll be charging to use the rest room -- or do you already. I say drive don't fly and who wants to go out of the country anyway?
Posted By Irene Koch on July 19, 2010, 12:13 PM
BOYCOTT!! BOYCOTT!! BOYCOTT!!
Posted By frank lavigna on July 19, 2010, 12:16 PM
Spirit Airlines is not essential to travel.
Posted By Gordon on July 19, 2010, 12:19 PM
Sprint Airlines also has another hidden fee, in the fees & taxes section..."Passenger Usage Fee", only airline I know of that adds this! Too bad they are the only airline that flys from BOS to AYC direct, or I would never think of flying them.
Posted By Lou K on July 19, 2010, 12:19 PM
Simple...Don't fly Spirit
There are many other fine airlines out there.
I LOVE Southwest, if they were smart, they would add all of Spirits flight destinations and give them a run for the money.
Posted By Louise on July 19, 2010, 12:19 PM
Mr. Baldanza should understand that flying Spirit Airlines is not necessary for going on vacation. I have flown Spirit in the past, but won't make that mistake again.
Posted By Dennis Cox on July 19, 2010, 12:31 PM
The additional fees added to the price of airline tickets are ridiculous. I recently flew from Newark to Los Cabos. The price of the R/T ticket before fees was $338.00 after they added taxes and fees of $295.00 I wound up paying $632.00 (almost twice the cost of the ticket). The only thing that made it worthwhile to go on the vacation was the fact that I was staying with friends and didn't have to pay for a hotel. The one good thing, was that Continental didn't charge for my carry-on and they allowed one free checked bag. They also served free snacks and drinks (non alchololic) which is better than some other airlines.
Posted By Maxine Fick on July 19, 2010, 12:34 PM
Flying Spirit is "not essential to travel."!
Posted By Werner Kaech on July 19, 2010, 12:40 PM
Even in Pakistan we do not have an airline like Spirit..... I was suprised to find that 'America had a company like this .....I promise you you will eventually be screwed by this company....they deserve to go out of business
Posted By Achbad Ichbad on July 19, 2010, 12:43 PM
Not only is Mr.Travelight's comment false, it's insulting. Who would go through the trouble of the invasive screening process at the airport, rip-off parking, ridiculous airfare, then to turn around and not carry luggage. The travelers in this country, should organize a boycott of certain airlines for 30 days and see how fast the costs come down. It's being said that these "hidden fees" are worth billions to the airline industry's bottom line. I really don't think a mother should have to pay to bring her child's diaper bag aboard, or a toy-filled backpack to keep a fidgety toddler quiet. Sometimes extra fees can be called enterprising, but in this case it's just pure and simple.......GREED.
Posted By Robin on July 19, 2010, 12:43 PM
I suppose we could also make TSA redundant if we all flew naked?
Posted By fay on July 19, 2010, 12:52 PM
Easy...DO NOT FLY SPIRIT.
Posted By ALATRISTE on July 19, 2010, 12:57 PM
Airline baggage employees rifle through your suitcase and take what they want. Solution: don't put valuables in the your suitcase; put them in your carry-on. Now, we are charged for that very same carry-on that we are "forced" to use due to dishonest airline workers (as well as "lost" luggage). HUH? R.I.P. Spirit. I will never fly you again.
Posted By Stan on July 19, 2010, 12:59 PM
When airlines started to charge for checked baggage they created a MONSTER. I say, if they must charge, then charge for carryon baggage, not purses or computers or the like, but then do not charge for checked bags. It would definitely speed up embarking and disembarking. But, to say that people don't need clothes on a vacation is ridiculous. Does Spirit expect everyone to purchase disposable clothing at their destinations? I refuse to fly Spirit until they clean up their act.
Posted By Ken Kronschnabl on July 19, 2010, 1:01 PM
What BS! Just be cause he can afford to buy everything when he gets where he is going doesn't mean that I can! And what about present for the grands? NONSENSE utter nonsense. no more spirit air for me.
Posted By Char on July 19, 2010, 1:03 PM
Carry on luggage has always been a problem. Instead of charging for checked bags, charge for carry ons. More people would then check most of their bags.
I'm tired of lifting mega ton bags into the overhead or trying to find a place for a bag that's bigger than I am!
Flight Attendant for 41 years.
Posted By Janet on July 19, 2010, 1:08 PM
Simple solution...
If you do not agree with their policies, do not fly Spirit Airlines.
If you do agree, then rest assured that there will be a lot of unoccupied middle seats.
Posted By JDR on July 19, 2010, 1:09 PM
the problem with all the carry on baggage is that people exceed the size and number rather than playing by the rules. every piece of carry on should be tagged and approved at check in and thereby taking care of the problem before passengers reach the plane. also, all the "stuff" takes time to load in the overhead bins and to find a place which delays takeoff. so many clueless people who spend too much time getting seated and blocking the aisles rather than stepping in and letting the crowd pass them
Posted By sarah d petersen on July 19, 2010, 1:14 PM
His comments are crazy.
I WILL NEVER EVER FLY SPIRIT...I would rather drive than fly on an airline that thinks luggage is not necessary.
Posted By Linda Martin on July 19, 2010, 1:16 PM
The most ridiculous statement I heard Spirit's CEO make was something to the effect that too much carry-on baggage slows down boarding time, and so we'll charge for the carry-ons to "help" the airline get out on time! This, he said, would "benefit" the passengers. What a load of crap! If Spirit really wanted to benefit the passengers, it would simply allow 2 free checked pieces of luggage so that no one would bother trying to cram baggage in the cabin. The fares should be raised to accomplish this, simple.
Posted By J Greene on July 19, 2010, 1:20 PM
While I realize airlines need to make profits, I think carry-on fees go too far.
I believe people will just become more careful about looking over the bottom line, motivating airline competition to show their costs up front. That translates to a lot of money wasted on airlines setting policies, training personnel, changing paperwork, and tweaking their Web sites. In the end, the airline which has consistently made things the least difficult for their customers (as well as maintained good safety records) will win. Some companies are beginning to understand customer satisfaction equals success. Apparently Spirit missed the boat, er, flight.
Posted By eliewriter on July 19, 2010, 1:26 PM
Yet another reason not to fly this "airline." Reminds me of hobos jumping on a freight car. I still prefer to fly with a little dignity.
Posted By Laura on July 19, 2010, 1:29 PM
I would never fly Spirit Airlines. How ridiculous to say that a carry on bag is not essential to travel.
Posted By Vickie on July 19, 2010, 1:31 PM
At the rate we're going with fees Baldanza maybe right. We don't need to take on a carryon or check-in luggage. It would be cheaper to buy clothes and toiletries when we get to our destination. Baldanza does not worry about check-in or carry ons because he is in private jet. Do you really thing that "BULL" would ride with the cattle. I don't think so.
Posted By jb on July 19, 2010, 1:34 PM
C'mon... Ben Baldanza used to be the Senior VP of Marketing at U.S. Air. That should be 'nuff said about his smarts and ability to run an airline right there.
Posted By Rose on July 19, 2010, 1:36 PM
Just look at this headline from our local paper's website today:
"Delta posts $467 million profit in 2nd quarter"
Must be all those baggage/snack/seat fees!
Posted By Lisa B on July 19, 2010, 1:37 PM
I don't fly unless it is absolutely necessary and I don't fly with airlines that make stupid statements. If an airline can't display good customer service, then customers won't show. Airline fees are low, so just add the extra cost for us to bring our "stuff" to the price of the ticket. That's not a hidden fee, it is the cost of transporting us! Making your customers angry is not good for business. Stupid statements are not good for business. Wake up CEO's. The public isn't STUPID. And we do decide how we will spend our money!
Posted By Smart consumer on July 19, 2010, 1:42 PM
Charging me additional fees for checked bag would seem to indicate a contractual agreement to deliver these items to my destination on a set date and time. So if the airlines can’t deliver the bags as agreed I assume I should be provide full replacement cost and reimbursement the baggage fee for non performance. Enough of the games, the airlines can’t have it both ways. Either provide the service or drop the fees, geed requires some accountability
Posted By Greg on July 19, 2010, 1:42 PM
My wife and I put Spirit in the rearview mirror last year. Looks like it was the correct decision. This guy must be taking lessons in customer service from Bank of America.
Posted By John on July 19, 2010, 1:45 PM
This is yet another reason why my first choice for travel in the U.S. is Amtrak. Taking the train is usually cheaper and much more comfortable. Seats are wide and only two across, often with leg rests. They don't charge you extra to take baggage aboard with you, and the folks who work on the trains are friendly, welcoming, and helpful. Bring along your own pillow and blanket for long trips, and know that you'll have to pay for any food onboard. That's not new -- Amtrak has always charged for food service. It's not gourmet food, but it's not bad for the price. All in all, it's a much more civilized way to travel. By the way, I don't work for Amtrak. I just happen to prefer trains to the fee-happy, stress-inducing airlines.
Posted By Kathy on July 19, 2010, 1:48 PM
Luggage not essential to travel? That is the most ridiculous thing I ever heard.
Posted By Barbara on July 19, 2010, 1:54 PM
Mr. Baldanza does not believe that luggage is not essential to travel; he simply wants to add another fee, and this is a way to do it. We customers can either choose another airline that does not charge such a fee (and I suspect the others will watch Spirit closely to see whether the public will accept the new fee); we can ship luggage ahead via FedEx or UPS (a good idea but only if you are flying within the US); we can take a train or long-distance bus; we can drive; we can pay the fee and consider it the extra cost of a "cheap" ticket; or, we can stay home, as increasing numbers of people are deciding to do. As to the question of when airlines are going to charge for the restrooms, as one commentator asked, RyanAir in Europe has floated this idea already, though not acted on it.
Posted By Susan on July 19, 2010, 1:55 PM
Luggage may not be necessary if you're going to a nudist colony; otherwise, it is a necessary for the average person. Airlines should just charge what they ae going to charg and call it a day.
Posted By Evelyn on July 19, 2010, 1:57 PM
Why don't the airlines just be upfront about what it costs transport a person from one point to another. Fundamentally they should charge by the pound like any shipping company. A passenger makes a reservation, shows up at the counter, steps on a scale with his/her baggage and is charged for their weight.
Posted By Bill on July 19, 2010, 2:14 PM
What a terrible article. The fee is for bags that do not fit under the seat in front of you. Spirit dropped the price of tickets $25 and set a $20 fee on bags that do not fit under the seat. So IF you carry on a bag too big to fit theprice WENT DOWN $5. If not the price WENT DOWN $25
Posted By MylesJ on July 19, 2010, 2:15 PM
I think this guy is really smoking something or has had one too many. Saying that luggage is "not essential to travel", is the most ridiculous statement I've ever heard.
By the same token, what ever happened with "Caveat Emptor" or better known as "let the buyer beware"? Ask the airline about all these fees and fly the one that best fits your pocket. Call them directly and tie up their phone lines with all kinds of silly questions. They'll eventually get the drift.
On the other hand, I think these fees are here to stay and the only thing the GAO is after is the taxation we'll be forced to pay on these fees.
WOW, THIS IS TRULY THE CRUX OF THIS MATTER. Get after your government representatives and voice your opinion about this matter.
Posted By Stargazer on July 19, 2010, 2:19 PM
Sounds like this fellow should be a politician. He'd be right at home.
Posted By fjk on July 19, 2010, 2:19 PM
I have been booking travel for over 30 years, and I don't know about you, but I would rather these low cost airlines be upfront and just charge normal rates and stop nickeling and diming us out there. Do they really expect people not to travel with luggage? if this is their clientele then I guess they don't want the leisure side of business. I also know even the business traveler who has an overnight takes a carry on bag. So stop trying to trick the travelers and be honest you just want the up front cash.
Posted By Danie on July 19, 2010, 2:19 PM
The Spirit CEO is an arrogant dumb-bunny. Where do they get these weirdos?? Granted, we probably don't need to take 40 kilos of clothes for a 4-5 week trip....but taking nothing, even for a much shorted trip, is not an option.
Ron-
Posted By Ron Toth on July 19, 2010, 2:21 PM
I was going to say what Harold said about the nudists, am glad to see it was not edited. How about those who travel from the cold north, say upper Canada to a business meeting in Florida in the middle of winter? I guess they would need to layer their clothing??? This is so totally crazy!
I read one comment about having to buy "stuff" when you arrive @ your destination. This did happen to me during my current trip. Quite costly and senseless!
Posted By susan on July 19, 2010, 2:26 PM
I echo the vast sentiments already expressed. It is unconscionable to believe that, even if the Spirit CEO was referring to carry-on baggage and not checked baggage, charging additional fees instead of limiting the amount of free carry-on (nasty enough in itself!) would seem to be a more humane option and reflect the fact that there are essentials that people need to bring with them on the plane (pills, jewelery, cameras, etc. that one does not want to risk being lost or delayed in the checked luggage, etc.). I am sure that those who can afford to travel in First Class will continue to be exempt from these restrictions, or have less baneful ones foisted upon them. The only legitimate response to all of this is to patronize those airlines that do not seek to continually gouge its economy class customers.
Posted By Kenn Agata on July 19, 2010, 2:27 PM
Ben Baldanza needs to get a sanity check;when was the last time he traveled anywhere without his briefcase? Oh, that's right, he flies first class on the cuff,anyway... why should he care?
Seriously, Baldanza is out of his cotton picking mind if he thinks this notion is going to fly! His arrogance is unbelievable!
I'll WALK before I ever fly Spirit.
Posted By Spenser Katt on July 19, 2010, 2:29 PM
Wow, it's nice to know that we have to pay for carry on too. It'll be great not to have a change of clothes and toiletries the next time your stuck overnite in a city because their planes are late getting to the next airport, or they've lost your checked baggage. walking on two feet isn't a neccesity either since most people can hop on one foot. Maybe they'll charge extra for that too.
Posted By Nancy Gorman on July 19, 2010, 2:29 PM
You have to be kidding? 10 or 14 day trip requires no clothing???? I have decided to stop flying totally. All of this is bunk. No luggage no fly. Let them try to make a living $$ with empty planes. They won't trap me, I'll stay home first.
Posted By Dana on July 19, 2010, 2:31 PM
So, Spirit's CEO goes only to places where he already has a change of clothes and toilet items, or Mr. Baldanza doesn't travel. That he would say luggage is not essential for travel may be true in the extreme hair-splitting reality in which he must live, but for the rest of us un-moronic travelers, we may need to brush our teeth and change our socks and underwear. I'd say greed is really at the bottom of Baldanza's stupid comment.
Posted By Linda on July 19, 2010, 2:35 PM
Never flying Spirit Airlines!
Posted By Terry Doherty on July 19, 2010, 2:35 PM
Luggage is Not necessary!!!!! Neither is bathing and changing clothes!!!!!! Imangine the odor when the airline door is opened aand everyone tries to get off. That will eliminate the need for any food for for the next group of passengers. The cleaning crew, however, may need hazmat suites!!!!!
Posted By Eric Holm on July 19, 2010, 2:37 PM
The CEO of Spirit Airlines has either never traveled or makes WAYYY too much money that he can purchase all the new clothes and essentials that he needs as he goes. Either way he is a total idiot!!
Posted By Laura Fahey on July 19, 2010, 2:38 PM
I have never flown Spirit, and after the remarks of this less-than-brilliant CEO, he can be certain I never will. He needs to remove his cranium from his rectal vault and join the real world.
Posted By Sandy on July 19, 2010, 2:40 PM
spirit airlines will soon be like Branif and eastern....extinct
Posted By ben on July 19, 2010, 2:40 PM
I would not want to be on a return Spirit flight with passengers wearing the same clothes they have had on for a week or more. Air pollution, anyone ?
capnDave
Posted By capnDave on July 19, 2010, 2:43 PM
Why doesn't he just charge us by pound and rustle us onto that cattle car he calls an airplane and be done with it? Who knows, this might even be a great way to incentivise our population to a more healthy body habitus?? One thing is for sure, he will be paying a lot more than me to move that brainless carcuss he carries around.
Posted By vyee on July 19, 2010, 2:49 PM
Mr. Baldanza has assured his place with the truly tone-deaf CEOs of history, right up there with BPs CEO and his "I'd like my life back."
The question is, what can be done about it, what will be done about it, and when? My only codicil is that, adjusted for inflation, even with the increasing number of add-on costs, the cost of flying is still far below what it was 20 or 30 years ago--and that's in non-inflation adjusted dollars. If you adjust for inflation, then it's an amazing bargain--even with $25 bag fees.
We DO need to decide whether or not we want to continue to have cheap flights, with (some) avoidable fees, or go back to regulation, with higher cost flights and better service.
Posted By MickiSue on July 19, 2010, 2:51 PM
Okay, so I looked on Spirit Airlines' website and found the total "scoop" on the carry-on baggage...
http://marketing.spiritair.com/ceo-letter.html
First of all, I have been traveling with ONLY carryon luggage WAY longer than the airlines have been charging for bags. This guy says.. "2. Security lines will move faster" Well, that *might* happen, if everyone actually checked bags, but we are not all going to check bags. AND if we're all checking bags, rather than carrying on, this means a slower check in process. Have you noticed the airline ticket counters lately? The staff is pretty scarce there - unlike the security check.
"3. The boarding process will be smoother" Smoother than what? Unless someone has an oversized bag (which they shouldn't be carrying on in the first place), I don't think boarding is going to move much faster. Especially if you allow people with carryons to board first. That just creates chaos because they are not boarding from the back forward and you still have to stop and wait for people to get out of the way.
"4. Deplaning will be faster" I have very rarely had to wait for someone who didn't have their act together enough to get out when it's their turn. Most of the "wait" comes from hooking up to the gate, getting the doors open, etc.
"5. Passenger and employee safety is improved with less over-stuffed bins" Again, if people are bring their alloted number of bags and using their alloted overhead space, this is not a safety issue. If the airlines would enforce the actual size of bags being carried on, this problem would be eliminated. Many, many years ago, luggage manufacturers set "standards" to their carry-on size bags that were being used by major airlines. Use those bags... Non-issue!!
The letter says that you're still allowed a purse, briefcase, etc., etc. So I can see that turning into the next fiasco as people try to cram as much stuff into the biggest "purse" they can find!
Oh, and be sure to read the "fine print"... the $20 fee is if you are a "Fare Club" member. Non-member is $30, and if you have to check your bag at the gate, it's $45!! Isn't this considered price gouging?
Posted By Julie J on July 19, 2010, 2:54 PM
My husband and I don't fly much, but when we do, it's with Southwest. He, too, has to carry a CPAP machine, which is a necessity. Baldanza is an idiot, and if this is the way he treats paying customers, I shudder to think of how he treats employees. Never, never, never will I fly Spirit.
Posted By A.K. Lile on July 19, 2010, 2:59 PM
Let the CEO travel without luggage. The most rediculous statement I ever heard, I flew Spirit once but neve again. Such actions will bring Government regulation.
Posted By R. Fredericks on July 19, 2010, 3:02 PM
What's ur problem people I love wearing the same
underwear during my entire vacation-and so does
the CEO od Spirit Airlines- YUCKY
Posted By Lisa Jerry on July 19, 2010, 3:03 PM
Spirit is Not essential for travel either!
Posted By Lucille on July 19, 2010, 3:06 PM
Seriously? Not needing even a carry-on when traveling? I think that the CEO must have been up in the air without adequate oxygen for a little too long. Yep, definitely not going to be flying Spirit anytime soon.
Posted By CAS on July 19, 2010, 3:08 PM
I'm unbundling Spirit Airlines from my options for travel. Feel better now, Baldanza?
Posted By Your Conscience on July 19, 2010, 3:11 PM
Seriously... Morons!
Posted By Julie on July 19, 2010, 3:12 PM
I think the airlines have gone so far overboard that they will soon charge us extra to breath in the plane. I will NEVER fly with Spirit in the future. They are so far out of bounds that I will pay a little more to fly with a major airline all the time now. Remember, if you have to make a connection, which you seem to have to do a lot with Spirit, you are getting on 2 planes. You have to pay the fee twice. So a round trip with 2 connections, one on the way and one on way back, is an extra $80.00. Not quite so cheap anymore are they!!!
Posted By carol on July 19, 2010, 3:12 PM
I have a suggestion for all of us who do not like what Spirit is doing
We all have a choice: Do not fly Spirit
Spirit also has a choice: to charge whatever we are willing to pay
Posted By SteveA2 on July 19, 2010, 3:16 PM
I find it a bit jarring that a number of writers have blamed the government and taxation for the current state of affairs. We live in an era of unbridled corporate greed, brought about--in my opinion--by too LITTLE government, and failure to regulate enough. And, yes, people DO deserve to be protected from the unscrupulous antics of giant airlines, banks, whatever. Otherwise we may not be able to figure out what is being pulled on us until it's too late.
The consumer-- in travel as in other areas--really needs what one reader has derided as a "nanny" government. That is, an efficient, consumer-oriented bureaucracy that will defend the rights of citizens who can't afford too many rip-offs.
Posted By JoanCampion on July 19, 2010, 3:17 PM
I think nude travel is the wave of the future
Posted By fenwayfran on July 19, 2010, 3:23 PM
What errant nonsense. Charging $10 for a soda and a bag of nuts or $20 for a carry-on bag only confirms that the airlines have long ago given up on defining the actual value of what they provide, i.e. service of flying. In a race to the bottom,. they underpay pilots and cabin staff to keep costs down and then wonder why pilots miss their destinations and cabin staff are surly. The answer is to bundle the fees, expand the seat room, raise the aggregate charge for flying and restore the service. In historical terms, it's still a bargain at twice the rate.
Posted By Joe on July 19, 2010, 3:24 PM
Ridiculous; you've got to change clothes and brush your teeth! Charging for bags has greatly increased the time necessary to load the plane as people try to only use carry ons to avoid the extra charge. Flying is only a good choice if there is not time to drive!
Posted By Cameron on July 19, 2010, 3:27 PM
It is not not only ridiculous its insane
Posted By Nora Pruss on July 19, 2010, 3:32 PM
MY comment ont his stupidity is that if they want to raise rates is add to the ticket. The chatter causes a lot of people to get upset and mad at the airlines. The people have been supporting these guys for years and treat us like cattle. If you don't believe this take a ride to Europe coach class. I can not wait until meg-rail comes here, then these guys will be crawling, begging for us to fly.
Posted By Gerald Rosenwinkel on July 19, 2010, 3:36 PM
Carry-on bags should NOT be an added fee! I need my medications, change of clothes and toiletries. My bags have been lost so often, I can give directions to fill out the form. The US Gov, should not charge taxes for our bags either. When money becomes tight, I learn to cut my budget.
Sprint's CEO boasts of lower costs allowing more folks to travel sounds great; but after many searches on Sprint... options on other airlines, if booking early have always been my choice.
Posted By G on July 19, 2010, 3:37 PM
Well gee whiz, I guess that is one of the reasons I don't fly in the US anymore. Vacations are just that, not necessary to be harrassed and nickeled to death. Obviously Spirit doesn't have the American Spirit!!!
Posted By RA Rogers on July 19, 2010, 3:37 PM
What was once a convenience it fast becoming a very inconvenient system. On a recent trip we were told by a travel guide that one airline in Europe is now charging for the priviledge to use the bathroom! Unbelievable that a basic necessity is considered a cost item. Why not simply downsize the luggage that can become carry on and really have it more reasonable in the cabin. We are headed in the wrong direction and I would not be surprised if a class action law suit would not occur one of these days.
Posted By Martha Hi on July 19, 2010, 3:40 PM
So is this how uninformed and ignorant one must be to be a CEO of an airlines? Seriously Mr. Baldanza, I challenge you to take NO luggage (that means nothing, nada, zip) on your next airline travels (this does not include a one-dayer); not even a toothbrush, so that you can fully understand your absurd and selfish statement to Congress. It is people such as Mr. Baldanza who runs our economy, our people and our morals into the ground on a daily basis - out for the almighty dollar.
I think this CEO should be CEO of a major luggage maker and I can bet my next airline seat (on any other carrier but Spirit), that he will be changing his stance on whether we need to travel with luggage.
Posted By Missy C on July 19, 2010, 3:42 PM
The airlines are doing all they can to help Amtrak and the high-speed rail industry. Let's hope Amtrak knows what to do with the additional business.
Posted By Rosie on July 19, 2010, 3:50 PM
On a recent trip to and around SE Asia, Cathay, Thai, and Air Asia all weighed our carry on and pointed out the policy that carry on was limited to 7 kg/15 lb.
They all tagged carryon with the actual weight and then just seemed to forget it. We had no checked baggage, so I don't know what will happen when they finally to follow the written policy. Will they just charge a fee?
And this was the "normal" carryon--rollon bag within published US limits.
So you get dinged in the US for checked baggage and presumably get dinged leaving the US for carryon.
Posted By e parker on July 19, 2010, 3:53 PM
If that's CEO Baldanza's idea of how people like to travel--he's sorely out of touch. If he's that ignorant to the NEEDS of passengers, how can he be expected to competently run an airline? If he's not aware that travelers need baggage, does he also know that pilots need training, planes need maintenance, etc?? Spirit Airlines has lost touch with the needs of travelers. I don't see a reason for anyone to fly with them ever again nor for Spirit's stockholders to allow CEO Baldanza continued employment.
Posted By Ruth on July 19, 2010, 3:56 PM
I agree with fee for carry-ons. People are crazy trying to carry on hugh luggage. Checked bags go free or maybe $10, carry-ons $35 each except for ladys purses, laptop, diaper bag.Only one of these per person. [put the purse in the diaper bag] All must be "normal" size. Get the plane loaded and on it's way. I made this suggestion to American Airlines over a year ago. {employee}
Posted By Barry Miller on July 19, 2010, 3:59 PM
I would love to have the CEO of Spirit take a two week vacation and not need luggage! He needs to get out and actually see what real life is like! He is also in the wrong business. The airlines is a service and he is not service oriented! I take my prescriptions with me in my carry on bag. My luggage has been lost several times and I must have my medication. I disagree with Joan who seems to think BIGGER government is the answer. That is why this county is having the problems it is now the Government has it hands in every thing!
Posted By Chris on July 19, 2010, 3:59 PM
Next thing you know they will be charging people for simply being clothed, as clothes "are not necessary for travel".
Posted By norma on July 19, 2010, 4:01 PM
It's been years since I attempted airline travel. Our desinations had been smallish towns in NYS: Rochester, Syracuse, Buffalo, etc. After being bumped repeatedly from flights on which we had bona fide tickets in hand, I nixed the white-knuckle, high-speed drive to an alternative NYS departure point in order to try to make some connection which would get me back to Chicago in time to meet schedule commitments...i.e. WORK!
This luggage joke is just the latest wrinkle in deficient service by the airlines, who seem to operate as if all their customers had unlimited financial resources (e.g., for booking overnight stays in layover locations when the flight pattern/schedule has been interrupted; for overweight checked baggage; for earphones in the case of younger travellers whose entertainment on a long flight may hinge on being able to HEAR the in-flight movie).
Furthermore, the record of airline maintenance -- and I know this from a relative who was a jet mechanic -- is rift w/ incompentence and errors: e.g., returning replacement parts which have defects to the active inventory without recording the part's failure.
Try AMTRAK!
Posted By Martha on July 19, 2010, 4:05 PM
I DON'T like the extra "FEES" charged for carry-on's. Last weekend I experienced the wrath of DELTA gate agent who blatently allowed two customers in front of my husband and I to carry on a duffel bag sized GYM bag without question,yet the young girl in front of us was asked to put her bag in the carry-on size check stand. It clearly fit without struggle, the gate agent said "NO, it doesn't fit, you'll have to pay for it at your destination." She did the same with my husband and I, but we refused that it didn't fit, as we'd carried these bags with us on the previous 5 flights without problem, and told her that we'd be walking onboard with our bags. The 60+ people behind us could see what was happening and were very loudly questioning the attendant... as to whether she was being directed to turn away bags to make more money for the company. The lady who stood about 5 people in front of us walked onboard with a bag CLEARLY OVERSIZED, but wasn't questioned... her bag jammed the overhead on arrival in ATL. There has to be some regulation. If a bag fits for the FREE carry-on, fine, allow it, but don't watch it fit perfectly with room to spare and tell me I have to check it for a fee. If you charge for a carry-on are you going to stipulate size restrictions? Additionally, if I had to, I would pay $10 for a carry-on without a problem, but lets get some regulation here. I want MY bag above MY seat, not someones from the back of the plane who plants their bag in front as they get on. I've seen it on 25 flights in the past 2 months, something's gotta give! Airlines are charging fees, because they're not "taxed" on the fee as part of the fare to which they are taxed. Deregulation is a beautiful thing, but choking us to death with fees is only going to turn travelers away. I'm just so fed up with all the fees... I'm still waiting for the credit card slot over the drop oxygen mask...
Posted By Kimberly Cox on July 19, 2010, 4:06 PM
I like freedom to choose which things I want and which I don't. For so long I had to pay in my ticket for all kinds of services and products that I didn't really care to use. All I ask is that they be upfront and accurate about what the fees are, and that anything the customer can't avoid, must be listed as part of the fare, not as a "fee" or "surcharge".
Posted By DaveS on July 19, 2010, 4:16 PM
since these fools at spirit say luggage is not essential for a vacation then its not essential to use them to fly anywhere. maybe they should connect to nudists'or offer prices at the bare minimum #####greedy chislers ####
Posted By bill hunter on July 19, 2010, 4:29 PM
Hmm, maybe Spirit Airlines is not essential to my travel needs. In fact, I am positive that it is not. Only a fool would use Spirit Airlines, if this kind of fee is charged.
Posted By Joe on July 19, 2010, 4:39 PM
Under what rock is he living?
Posted By Michelle on July 19, 2010, 4:51 PM
The Spirit policy with regards to a $20 carry on baggage fee is outragious. If their CEO, Ben Baldaza, doesn't think that luggage is essential to travel, he must only vacation at nudist colonies! It would be better to tack on another $20 to the price of the airline ticket. I doubt that small increase would prevent anyone from traveling.
Posted By Jerelyn Fyvolent on July 19, 2010, 4:52 PM
Spirit Airlines has always been inferior since it started in business...their maintenance is poor [recall their aircraft engines on fire at RSW airport in Florida] and they fly out of pitiful facilities. This CEO is a doofus with no sense of Pr or customer satisfaction.
Posted By Percy on July 19, 2010, 4:54 PM
Any way to show all of these comments to the CEO of Spirit Airlines?
HE DEFINITELY NEEDS TO SEE THEM!
We fly SWA whenever possible - too bad they don't fly to Europe, Hawaii, Mexico and ANYWHERE ANYONE may ever want to go. I hope they continue to make enough money so that flying their airline continues to be a decent experience.
Although I did recently pay the $10 fee to get an earlier boarding only to find the girl next to me boarded earlier than I did and she checked in at the last moment - only 2 hours before boarding!
She thought she would be the last one on board. Instead - she was AHEAD OF ME - someone who paid the $10 fee to be checked in early/automatically. I won't fall for THAT one again! I'll take my chances checking in online myself.
At least Southwest has never left me stranded anywhere. More than I can say for United, US Air or American.
We are fortunate - Spirit doesn't fly anywhere near us - would hate to even be tempted to fly with them. Surely there are other options, folks.
Pretty soon we will all be taking road trips again or staying home.
Posted By CMM on July 19, 2010, 5:02 PM
The guy's an idiot and instead of paying him $20 for a bag, we'll probably end up paying him unemployment. Where do they get guys like this?
Posted By Michael Schlatter on July 19, 2010, 5:04 PM
My son attends college in Kansas...we live in ATL...In Feb, went on a collegeg visit, he was charged $65 1 way by AIRTRAN because his bag was too TALL...and was charged $25 coming back for the SAME BAG...
...He had to report for Summer School on 7/5/2010....DELTA charged my son $90 over weight charge...his bag weighed 62lbs!!!! He is 6'2, size 15 shoe, 44' waist...how much do you think his stuff should way!!! But he was leaving for summer school..and I had no time to go and buy ANOTHER bag @$45 and then pay the fee for the 3rd bag....total...$199/1 way ticket and $148 for luggage=$347....so we were gonne be screwed either way...guess I'll be using FEDEX to ship LUGGAGE from now on..it's cheaper!!
Posted By dapitts33 on July 19, 2010, 5:14 PM
Spirit Air is not essential to travel. There are other air lines that will service customers.
Posted By bikenbob on July 19, 2010, 5:21 PM
The Spirit CEO is an idiot. Just add $20 to the fare if you must. For me, I'll never fly Spirit Airlines again.
Posted By Bill - Boynton Beach, FL on July 19, 2010, 5:24 PM
I agree that that this is one more example of greed and it is the way that the airlines which charge fees are trying to avoid paying tax on what used to be part of the price of a normal ticket. Perhaps if they are forced to pay the tax for every fee they will go back to one price that includes baggage, seat assignment and even food. I've been flying for over 30 years and the service has gotten worse and worse. I try to fly airlines that charge one price and allow me to check a bag (Jet Blue and Southwest for example) whenever I can. I hope that the Board of Directors see Mr. Baldanze for what he is; a greedy, self-serving idiot and remove him. Unfortunately, the only way to make sure of that is to boycott Spirit Air. Hopefully some of the other airlines (like Southwest and Jet Blue, who still provide service) will see the opportunity of flying to all the places Spirit flies and give people the opportunity of an alternate choice. I hope Spirit sees the error of its ways or goes out of business.
Posted By Jim on July 19, 2010, 5:25 PM
Next we will be charged for the clothes we are wearing. Maybe then, naked as some might choose to be, travel will become more exciting once again.
Posted By Frank DAmbra on July 19, 2010, 5:25 PM
i always thought that a vacation meant you could shower bath and change into less seaty and unsanitary clothes after a day having fun. i guess spirit thinks different. i wonder if the prsident of spirit was stuck on a plane full of people that didnt change after a few days of vacation would think the same in a closed smelly envoirment
Posted By joe on July 19, 2010, 5:28 PM
Can you say AMTRAK?
Posted By Adoptsalot on July 19, 2010, 5:35 PM
Nude vacations! YIPPEE!
Posted By Mary Ellis on July 19, 2010, 5:36 PM
What drug is CEO Baldanza on???? You need clothes-all kinds-Medication,toiletries,poncho, shoes, etc!!! Most of the rest of the world does not travel in a private jet like he does!! I know he takes what he need when he goes on vacation, and so does his family. He's an idiot and I am not planning to travel with Spirit Airlines ever again because of his callous attitude towards the public!! I want Southwest to expand and have all of the same routes that Spirit does. That will teach him a lesson or two!!!
Posted By Vinnie L on July 19, 2010, 5:36 PM
You've got to be kidding. What an idiotic statement. Who travels without any luggage? I cram everything into a small carryon bag for a week of travel. I don't think I can cut it any further. Charging for a carryon is ridiculous. Who wants to check baggage, pay a fee, and possibly have your baggage not arrive at your destination for days? I checked my bag once against my will on Delta and didn't see it for 4 days. Unfortunately, I was catching another flight from my original destination and wouldn't be back there for 3 days. Didn't matter, my baggage still hadn't arrived when I returned to my original destination. Get serious Spirit Airlines.
Posted By Sandy Simpson on July 19, 2010, 5:58 PM
I say that Spirit airlines isn't necessary for travel!
Posted By Caitlin on July 19, 2010, 6:02 PM
You know what else isn't essential to travel? Flying Spirit Airlines.
Posted By Dave on July 19, 2010, 6:05 PM
A blatant blustering of inaccuracy by another CEO. Of course luggage is mandatory on a trip unless it is a trip to the grocery store! Enjoying one's travel plans means being comfortable and that means having appropriate clothing. Carryon luggage usually is necessary for jewelry, cameras and medication that cannot be packed in checked luggage. His lack of sensitivity in his statement forces me to never travel on Spirit.........in the spirit of enjoying my travel, I'll choose another airline!!!!!
Posted By Judy Veljovich on July 19, 2010, 6:06 PM
To solve the problem, we need to mail our clothes a head of time and layer our wardrobe. A couple pair of pants, several pair of underwear, 4 or so tops and stick an extra pair of shoes in our coat pockets.Only problem with this is, we wouldn't fit in those skimpy, uncomfortable seats.
Posted By Judith Hill on July 19, 2010, 6:11 PM
Balderdash! Taints the creditability of his testimony.
Posted By Bill Halstead on July 19, 2010, 6:14 PM
HOPEFULLY THEIR PLANES ARE BETTER THAN THEIR BRAINS;
Posted By charlie on July 19, 2010, 6:33 PM
Baldanza really needs his thinking organ checked. To say that baggage is not essential is hopelessly inane. I believe what is not "essential to travel"
is a ticket on Spirit Airlines. I agree with the writer who said they would stick with Southwest.
Posted By Don Johnson on July 19, 2010, 6:35 PM
If Spirit Airlines wants to charge for carry on luggage, why dont they start with setting a flat weight fee including a carry on, and anyone over that weight would pay. Tired of the fees for all the overfeds paying the same as I do.
Posted By barb on July 19, 2010, 6:42 PM
Something the airline industry needs to remember is this: flying is not essential to travel! Driving and Amtrak are viable options. The trains are clean, passenger friendly. I don't have to take my shoes off to board. From my experience trains are on time at least, if not more, then the airlines. In the past year I choose to take a train rather than to fly to my destination.
Flying is not essential to travel.
Posted By Joe T. on July 19, 2010, 6:45 PM
Spirit is nothing but a flying cattle car. After my last (and final) experience from LGA to Ft. Lauderdale in January (when we arrived the airplane looked like a huge garbage dump) I won't be using them again. I suggest the public voice be heard by taking the same course of action. Only when it hit's them on the bottom line will they do anything.
Posted By Bob S on July 19, 2010, 6:46 PM
Traveling on an airline for vacation is not essential.
Posted By Chuck Dicks on July 19, 2010, 7:28 PM
Right clothing is optional when on vacation. THIS GUY IS NUTS AND NEED TO BE COMMITTED!!! We live right outside of the Atlantic city airport but we no longer will fly Spirit. AIRTRAN flies from AC too.
Also to start making up some of the deficit the Feds should tax all the income from these optional fees. The airlines right now love them because they pay no tax on these fees. TAX THEM NOW!!!
Posted By e.m.c. on July 19, 2010, 7:36 PM
Spirit CEO Ben Baldanza is an idiot if he thinks that anyone actually believes him. I don't think that he believes it himself. I would boycott Spirit except I have never flown on the airline and I NEVER will.
Posted By Ken Kugler on July 19, 2010, 7:36 PM
People don't need luggage to go on vacation? Or even an overnight business conference? That's the stupidest comment yet from an airline executive. You can be certain I will NEVER fly Spirit Airlines. Their fares are not low enough to make up for contempt of their passengers.
Posted By ellen on July 19, 2010, 7:48 PM
What planet is Bandanza from? Mars? I guess when you have as much money as he has, you never bring luagga but just purchase what you ned when you get there and leave it there when you return!!!!
Posted By Blondevette on July 19, 2010, 7:52 PM
RIDICULOUS! is all I can say for having to pay for carry on luggage. Spirit Airlines and its CEO Baldanza is really stretching to make more money. I'm almost positive it's not too far down the road when we'll have to pay to use the restrooms and maybe even when cost of airfare will be determined by weight!
Posted By Sarah on July 19, 2010, 7:56 PM
Ludicrous! Do you think these people will have to pay for their carry-ons? My guess is that that's a big NO!
Quit nickel and diming your passengers or you might find people just decide to drive instead. Just raise your prices of a ticket and be done with it if its all about the greed.
Posted By Susan on July 19, 2010, 8:00 PM
Maybe cancel flying SPIRIT ailines & then No business, it goes Chap 11.
Dumb move, people need luggage for weather, dining etc, very Stupid move to say.
Cancel your SPIRIT flight & maybe they can Chap 11 themselves.
Posted By stephen on July 19, 2010, 8:06 PM
It seems simple. I will never fly Spirit if I can possibly help it. This airline must think they can be passenger "unfriendly" and nobody will go elsewhere with their business. It'd be more honest to just say we are out to get as much money from everyone as we possibly can. I already fly KLM instead of British Air because British Air is so stingy with their luggage allowance. Not using a carrier is the only recourse passengers have.
Posted By Sandi on July 19, 2010, 8:50 PM
I'm sure it was a man who said this. He might be able to throw his keys and wallet in his pockets on a normal day but for the majority of the world the day you get on a plane is not a normal day. With all of the other fees including those for food I don't think he could fit a homemade PB&J sandwich in his pocket.
Posted By Jodie on July 19, 2010, 8:51 PM
For 26 yrs, my husband and I travelled all over the world with our best friends, mainly on American Airlines.At least one yearly trip was to an overseas destination. In the past two years, we have maded the decision to travel either by train or car and stay in the United States.
I'm sure our little trips won't make or break the airlines, but if enough people put their foot down and refuse to travel with the airlines for a while, maybe they would get the hint that it isn't OK to mess with the public!
Posted By Janice Nacol on July 19, 2010, 8:56 PM
How in the world is carryon not essential to travel? This guy may just fly everywhere and buy new stuff when he gets there but the majority of poeple cannot do that. I guess he doesn't care about the general public. You have to have all kinds of things with you. Clothes, medications, toiletries, etc. Clearly this guy is a world class idiot and does not know the first thing about traveling and should definitely not be in the travel industry. How in the world he ever got to be a CEO is beyond me. I hope that airline goes bankrupt faster than you can say Spirit Airlines.
Posted By Brent M on July 19, 2010, 9:10 PM
What an arrogant idiot. I'll never fly Spirit airlines no matter the price. I hate add on fees but his arrogance clearly displays his disregard and contempt for those who pay his salary. Surely Spirit's Board will shortly handle his demise.
Posted By Kevin on July 19, 2010, 9:44 PM
How about we throw all these stupid carry-on/checked baggage fee's and we all step on a scale and pay accordingly! Problem solved!
Posted By Debra on July 19, 2010, 10:01 PM
I paid first class $1100. to fly round trip to S.A. They were a rip off, Spirit Airlines. I got a larger chair, nothing else! I also still had to pay for my bags ,. both ways ! Now I know better , not to fly with them!!again!!
Posted By William Clapp on July 19, 2010, 10:21 PM
The guy's an idiot. Is he suggesting we should all go to nudist colonies for our vacations?
Posted By Rex hemme on July 19, 2010, 10:27 PM
What do you mean, you do not need luggage to travel? Do we wear clothes on our backs until we get to our destination, then they will try to figure out how to weigh us before boarding and charge us extra for our own weight.
Some years ago, they said that de-regulation would change the industry and it has arrived with a vengeance.
Posted By Mary on July 19, 2010, 10:32 PM
The only way I could see not needing luggage on a trip, is if I were visiting a nudist colony and staying there the entire time. But then again, I would still need my toothbrush and I imagine they would somehow find a way to charge me for bringing that on board.
Posted By Melinda on July 19, 2010, 10:37 PM
Just raise the fare $20 and stop gouging the people traveling. If we were all as rich as those creating the fares, then we'd forego the luggage and buy new clothes at our destination.
Whatever happened to customer service and customer loyalty and especially "THE CUSTOMER IS ALWAYS RIGHT!"
Posted By linda on July 19, 2010, 11:00 PM
I hope the traveling public sends Spirit the message to support airlines that support their needs and wants by using alternative airlines. The bottom line is the best way to get their attention. We seem to have forgotten the basics of our free enterprise system.
Posted By J. Harris on July 19, 2010, 11:15 PM
Unless absolutely necessary, I will not be flying any of the airlines. If necessary I will fly Southwest as they seem to be the only honest airline in their pricing. Jerks like the Spirit CEO are the reason many will stop flying and then Spirit can go out of business as they should.
Posted By Garry on July 19, 2010, 11:25 PM
Baldanza's assertion that luggage is not essential to travel is Bald(anza)erdash. Unless your vacation is at nudist resort, you'll need to pack a bag or two. I would counter that Spirit Airlines is NOT essential to my vacation plans!
Posted By Susan Lacasse on July 20, 2010, 1:21 AM
I think Spirit's CEO has totally lost touch with reality. Those of us with modest means or trying to take a few days vacation (or even go on business for that matter) without going broke cannot afford to buy things when we get to our destination nor do we have any desire to do so.
I want to mention that with all these new airline fees, no one has mentioned that flying with our pets or moving with them has become ridiculous. When I moved 3 years ago, I was charged $100 per pet to put them in cargo; now I'm looking at $150 to $275 per pet. It's not as though anyone from the airline is actually sitting with my pets to comfort them during the trip. This whole thing is just totally out of control.
Posted By Jasmine on July 20, 2010, 3:15 AM
I suspect that the 'stupid' remark wasn't as stupid as it seems. He, along with the CEO of Ryan Air, got loads of free publicity out of seemingly making an asinine announcement. He can do the same as Ryan air and not implement the fee. Then it will seem as if the power of the people has triumphed, whereas in fact the power of the people has nothing to do with it. He got his publicity!
I know, I have been cynical all my life.
Posted By Kris on July 20, 2010, 4:23 AM
There are many airlines which are profitable, and provide full service at no extra charge: 2 checked bags, in-flight movies, meal service, incl. alcoholic drinks, etc. Too bad that is not the case in the USA. If they can still do it, why can't we?
Posted By Bubba on July 20, 2010, 5:19 AM
My answer to the CEO of Spirit Airlines, in saying luggage is not an essential to take on a vacation, neither is flying on Spirit Airlines.
Posted By Lu-Lu on July 20, 2010, 8:55 AM
More fees = fatter paycheck for Mr. CEO
Posted By Julie J on July 20, 2010, 9:51 AM
For years we have been told to carry medicines and valuables with us onto a plane. Now that is not essential? Will the airline now guarantee no lost or stolen luggage? What if we are taking a baby along. Will the airline supply diapers, changes of clothes, baby food, bottles and toys? They already took away blankets and pillows that we could use for our children. Will this never end? Surely the airline management will start charging fees if we wear a heavy jacket or coat rather than a light one. What about shoes - are they really essential?
Posted By Miss Alice on July 20, 2010, 10:35 AM
One word - Ridiculous!
Posted By Barbara B. on July 20, 2010, 1:16 PM
The CEO of Spirit is from another planet. Is he saying that it is not essential to bring any luggage with us on a vacation??? How ridiculous!!!
The last time I flied Spirit was on a flight from ORD to RSW and the leg room was totally insufficient. My knees were jammed into the seat in front of me even while my butt was up against my seat back and while sitting up very straight. I am only 6 ft 1 in. As a result of this poor experience, I will NEVER use Spirit again. When I tried to post my comment on their website immediately after the trip, the website would not accept my critique. Even more exasperating!!
Flying is no longer enjoyable, but rather annoying and depressing.
Posted By Doug M on July 20, 2010, 3:20 PM
The CEO is ridiculous. OF course you need clothes to go on a trip, who doesnt't? They need to get rid of the extra charges
Posted By tanner on July 20, 2010, 4:41 PM
I always used to use the airlines . Now because of all the hidden charges I drive. our normal trips are from Philly to Louisville, KY at least twice a year, and to Florida, 3 trips in 2010.
For Louisville I drive it in 10 or 11 hours.
By the time I drive to the airport and get to KY the total time is 5 hours if it's a direct flight.
If it's one stop it could be 9-10 hours.
I drive to Jupiter, FL in 2 days , taking my time. You know where they can put the luggage.
I'll use my FF miles to go to Italy, I can't drive to Italy yet.
Mike C.
Posted By Michael Concordia on July 20, 2010, 5:48 PM
I wonder how often the CEO travels with out bags when he is going someplace for more than one day or have these fees allowed him to buy a new wardrobe every place he travels to?
Posted By Fagen on July 20, 2010, 8:29 PM
I agree that Baldanzas statement is crazy, but I think if you decide you need to charge people to make them accountable for the amount of baggage they bring, then the only fair thing to do is charge by the pound. PUt the passenger and all checked and carryon bags on one scale and give them a standard per pound charge. then you can check what you dont need onboard and spare the overhead compartments overflowing...might inspire people to lose weight/ pack lighter/ship heavy stuff ahead...maybe they'd save fuel...prices would drop..who knows. but to charge for the 'bag' only makes people try to find a way around it. charge per pound carried in the plane...thats fair.
Posted By judy shillito on July 21, 2010, 12:35 AM
It's time to ban these fees for carry-on luggage and 1-2 check-ins on the basis that they are deceptive practice. Customers should have a good idea of how much flying will cost when they buy a ticket or compare prices. The current proliferation of fees gravely undermines our ability to do this.
If the airlines want to charge more for nicer seating, food or better service so be it. However, there needs to be a limit on how far down things can go. For example, seat pitch has fallen from 34/35" 15-20 years ago to around 31" today. While on a short flight this can be bearable, it's a potential health hazard on a long-haul.
Posted By Eric Trachtenberg on July 21, 2010, 2:09 AM
...bringing luggage on vacation was "not essential to travel."???? are you kidding me? Is Spirit going to charge whatever we carry on in our pockets??? the clothes we are wearing?? now that's the spirit....
ridiculous!!!
Posted By Olivia on July 21, 2010, 4:25 AM
This is going to backfire on the airline. They are shooting themselves in the foot precisely because people like me will now never fly Spirit. Unless or until all airlines start doing the same, leveling the playing field, Spirit will probably regret this decision.
Posted By Gypsychick on July 21, 2010, 9:54 AM
If an airline charges for "checked-in" luggage it should not be able to charge for "carry-on" luggage. It should be one or the other, not both. What would happen if you forgot your wallet at home? Could you still board the plane?
Posted By shoppychic on July 21, 2010, 10:14 AM
Can you imagine the look on your friends' faces when you inform them that you fly on Spirit. They'll think you're crazy as a loon !!!
Posted By Charlie A on July 21, 2010, 10:18 AM
What the airlines have accomplished is to make it virtually impossible to compare fees by carrier. Even though you choose a fare that appears to be the best deal, by the time all the fees are added on, it may be the worst deal. Trying to find all the additional fees charged by each airline is next to impossible. I think the only one not winning with all the "transparency" is the consumer, who is so overwhelmed by the many fees and add-ons, that they just give up trying to compare and hope for the best. My husband and I have been doing much more driving to destinations because of the cost of air travel and the frustration we seem to be confronted with on every trip. Unfortunately, I haven't figured out a way to drive to Europe yet!
Posted By gen on July 21, 2010, 6:48 PM
"Spirit CEO Ben Baldanza told Congress that bringing luggage on vacation was "not essential to travel.".......yeah, like as if he travels with NO CLOTHES, OR ANYTHING ELSE. I guess they have to charge these fees since the company must be pretty poorly run if it's got TOTAL IDIOTS like him in management positions....
Posted By Kerry on July 21, 2010, 9:18 PM
Next they will have a coin entry to use the toilets! I read in the news that this charge was also in consideration. I would prefer they charge us a going rate to buy an airline ticket and not nickel and dime every one. Passengers with medical equipment they need to carry, medicines that the airline tells you not to pack in your regular luggage, expensive items you don't want stolen need to go in a carry-on. Airlines made a fortune last year from add on charges.
Posted By D. Hill on July 21, 2010, 9:39 PM
Its simply ridiculous! Do you think people will agree to pay for their carry-ons? You've got to be kidding.
Spirit should quit fooling around with people's money or else it'll lose their regular flyers.
Posted By Vacation Ideas on July 22, 2010, 7:04 AM
I think if they want people to travel that all fees should be included as this may deter some from traveling. They need stuff to wear when they go away.
Posted By Stacey on July 22, 2010, 7:16 AM
I GUESS I WON'T BE FLYING SPRINT AGAIN!
I have never heard such nonsense that luggage is not essential for travel. Consumers have a choice and if enough people quit flying Sprint they may reconsider their fees and incidental charges.
In the meantime Sprint manamgement has an attitude and I am not going to reward their company by spending my money for their services. There are plenty of other airlines to choose from.
Posted By T. Menees on July 22, 2010, 8:43 AM
I just finished sending a complaint message to Delta, which has doubled unaccompanied minor fees since November. A year ago, parents paid $50/leg; now they pay $100. Keep in mind that this is a MANDATORY fee that all airlines charge and that consumers have no way of avoiding as they do with checked luggage. So the RT ticket my daughter bought for herself to vist a lifelong friend, paid for with her own savings, cost her $154 and the UM fees cost $200 more. For that $200, we got three minutes of Delta staff time, to walk her on and off a plane. And don't get me started on what they now call "EXCESS baggage fees". Until regulators make airlines air their dirty budget-balancing tricks, consumers have no way of fighting back with the power of consumer choice.
Posted By Beth on July 22, 2010, 12:33 PM
he must be a nudist
Posted By Heather on July 22, 2010, 12:55 PM
I now understand why the pilots walked out on this airline. It must be a joy to work for this CEO.-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Posted By Retired Captain on July 22, 2010, 2:54 PM
There is too much hysteria about baggage fees. All airlines charge for carry-on or checked baggage, the only difference is whether it is included in the ticket price or as an added fee. SWA is making a big deal about "2 bags fly free" but often airlines such as Airtran fly the same routes for less even if you check one or even (god forbid) two bags. SWA does not give you the option to keep your costs down by taking only a carry-on or checking just one bag, you pay whatever the fare is including two bags. What is more deceptive is an ad for a fare that does not include taxes and govt. fees, as these often raise the ticket price a lot more than baggage fees. Learn to pack light and know the rules before you buy a ticket.
Posted By ROJ on August 2, 2010, 1:47 PM
@e.m.c. - You've hit the nail on the head. The ultimate reason for the proliferation of fees in recent years is the fact that airlines are not taxed on surcharges and fees; the more they can categorize as a fee instead of a fare, the higher their income. Follow the money! Whatever they can get away with.
All the consternation from citizens and blather from industry execs is just a smoke screen, and we're all taking part. The airlines can take a 10% hit in passenger miles if they're making 20% more revenue from untaxed "services", so until they're taxed on their corporate income (the ORIGINAL reason for U.S. income tax code), fees will continue to sprout like weeks. I'm waiting for the "vehicle maintenance fee", the charge for airline mechanics maintaining the planes - or the "tire surcharge" for wear and tear on the tires during takeoffs and landings.
I have to wonder if Baldanza is really the jack*** he appears to be and truly believes that baggage is "non-essential", or like Colin Powell and Iraq's WMD's he has to stand up and spout something even HE doesn't believe just to keep his cushy exec job.
Posted By Tom on August 2, 2010, 3:06 PM
I speak as a professional aircraft maintenance technician working for an airline.
While I can understand the airlines need to stop the losses they have been suffering in today's difficult economy, they are taking the wrong approach. It is as if they have forgotten from where their livelihood derives: i.e., the flying customer. By penalizing the traveler with these ridiculous fees and surcharges, they are alienating their customer base. Passenger aircraft are built with sufficient space for passenger baggage, and while extra weight on the aircraft does increase fuel usage, and therefore flying costs, to figure that cost as $25 per check-in bag is completely excessive. Yes, there are additional costs such as paying baggage handlers, handling equipment, and etc., but I sincerely believe that it should not amount to more than perhaps $10 per bag.
There are many other areas in which money could be saved. There is a great deal of waste in the airlines that I see every day. Many airlines use certain contractors to perform certain services, and these contractors are often guilty of "padding" their bills.
Pilots get an inordinate amount of Paid Time Off (PTO), a legacy of the pre-deregulation era that the pilot's unions have insisted on maintaining. Usually, a Captain gets one week out of four as PTO, in addition to his regular vacation time. This could add up to as many as 17 paid weeks off each year! Considering what pilots get paid, this adds up to a tidy sum!
There are many other similar wasteful practices in the airline industry.
Has anyone noticed that Southwest is NOT charging these fees, and seems to be doing quite well, thank you!
Posted By Aviation Maintenance Technician on August 13, 2010, 8:57 AM