No.

Posted By Howard Randall Smith on June 17, 2010, 2:25 PM

They are the ones who started charging for carry-on luggage. For that alone I would not ever set foot on them. Everything I have heard about them is negative except the initial price, which as many have said, is just the come on. If you don't want to sit on the wing it will be all add ons. Phooey to them.

Posted By Kaaren Scanio on June 17, 2010, 2:38 PM

Heck no I would not fly with an airline that was trying to create a sweatshop environment with it's employees! Bravo to ALPA and the employees who took the dive to strike, keeping that precedent out of the courts for future airline contracts!
Thank you!

Posted By KB on June 17, 2010, 3:00 PM

The lead in price looks so attractive..then add bags AND a charge for seat location- 8.00 for cheap seats..16.00 AND a charge for soda/juice etc. Mark my words..a charge for the bathroom is next. I'm not a fan!

Posted By Kath on June 17, 2010, 3:25 PM

Sure , they provide a great service at the best price ever !
Congratulations and well done to all the APLA !!!!

Dear Mr . Ben Baldanza CEO Spirit Airlines
Thank you !
We have been and will be loyal Spirit Flyers from now on !

Ft. Lauderdale Fl.

Posted By Goose on June 17, 2010, 3:32 PM

Just the pilots walked out on them, leaving others to be left without work. None of the other employees wanted their job in jeopardy because the babies couldn't be making the same as the BIGGER airlines that fly to MORE destinations and have ALOT MORE aircraft. Still wouldn't fly them, I'll stick with Frontier or Southwest.

Posted By jm on June 17, 2010, 3:33 PM

I've consistently believed that Spirit's charging for carry-on bags was simply a marketing ploy. The news was infectious and Spirit got more press than ever deserved. Didn't their reservations go up exponentially. To me it was just a marketing ploy. I'd rather fly on a real airline, who charges fairly, has the customer's best interest at heart and pays their employees a decent wage. There is a reason American, United, Delta and the others have stayed in business. I'll also never set foot on Spirit.

Posted By Carol C on June 17, 2010, 3:59 PM

I don't know if I would book with them or not, however I do give credit to whoever writes their ads. I thought this offer of "Strikingly Low Fares" was pretty creative considering the circumstances.

Posted By Kim Sanders on June 17, 2010, 4:42 PM

Sure thing, we'll fly Spirit again. Searching the web for unbelievable deals is half the fun of travel planning or me. Spirit offers great deals to tropical locations -- St Maartin, US Virgin Islands, Bahamas, etc. Some times there fares aren't competitive when additional fees are added, but that's true for any carrier. If Delta or US Airways has a comparable price, we prefer them because of established customer service depts. But, when Spirit runs a fare on the $9 club that can't be beat -- I frequently book it then tell my wife to get her bags packed. These spontaneous trips are some of the best we have had. I will often set a couple thousand dollars aside and say if I can find a 5 day trip to somewhere sunny within this budget, we're gonna do it. Might take me a month or two to find it, but then we're gone. Flying is hardly fun anymore - especially on domestic carrier - so Spirit is just another airline I keep in my sites.

Posted By Reamer on June 17, 2010, 6:31 PM

I have been a $9 fare member for years but lately I'm not pleased with Spirit's tactics. I travel frequently for business and pleasure and lately I have been opting for other airlines. I'm still very skeptical but if it gets better I will renew my membership. For the mean time, I'm holding back.

Posted By Ronniecesmom on June 21, 2010, 9:55 AM

Absolutely not. Besides the fact that they don't really fly in my market, I would avoid them. Charging for carry-on luggage is ridiculous.

Posted By Karen Schnabel on June 21, 2010, 10:56 AM

No. The only one worse is Sun Country Airlines.

Posted By ted johnson on June 21, 2010, 11:49 AM

The airlines have all worked so hard to make travel as inconvenient and unpleasant as possible that I only fly if the drive is going to be over 18 hours. It's faster and pleasanter to drive otherwise. Spirit has drawn bad press because they underprice their tickets then charge for incidentals. It all ends up being the same, so I'd be as likely to Spirit as any airline.

Posted By Chauncey Long on June 21, 2010, 12:11 PM

No thanks. I know what it's like to survive a catastrophe. (The Andrea Doria-Stockholm collision of 1956) I wouldn't chance another on an airline that doesn't seem to value its costumers.

Posted By pierette simpson on June 21, 2010, 1:46 PM

This is the worst airline I have ever flown on...and I will never fly on it again...... even if they give me a free flight...the seats are(very small) uncomfortable and some do not move backward at all....they deserve to go out of business... and I sure they will...the government has been fining them for the many problems they have

Posted By Larry Schee on June 21, 2010, 1:57 PM

They deserve to go under. A real grass roots boycott of the airline could serve as a wake-up call to the major carriers that their are indeed limits to not only the minutiae of charges (is oxygen next?) but the callous way it treated its customers.

Posted By Kenn Agata on June 21, 2010, 3:45 PM

Absolutely not - when a "deal" for a ticket includes as many add on fees as theirs do and then even charges for a carry on bag it's not a deal. Given their extremely poor record of customer service BEFORE the pilot's strike and their complete disregard for their customers during the strike, I'd drive rather than book anything with them. Sure, all the airlines have made flying unpleasant. But Spirit has taken that new reality to the extreme.

Posted By klch on June 21, 2010, 4:35 PM

My wife and I flew to Nicaragua on Spirit and it was fine. We paid for baggage but everyone is charging for extra stuff now. Other than the arrival time was in the wee hours of the morning we saved a few hundred dollars. Traveling is an adventure. We are independent travelers and are learning to bounce with it and try to remain flexible. We will consider going on Spirit again and even more often if we can get the bargain $9.00 fares.

Posted By David Lane on June 21, 2010, 4:59 PM

The carry on bag charge is totally absurd and its clearly just an excuse to charge higher fares. Its total BS in them trying to explain that this move would result in lower costs for many flyers.

Posted By BAL on June 21, 2010, 5:37 PM

Not a chance! Period! No forgiveness!

Posted By Steve Saxon on June 21, 2010, 7:33 PM

Sometimes you have little choice. I flew with Spirit in March to Haiti, where I was doing medical volunteer work. we flew with Spirit because it was the cheapest (out of Fort Lauderdale). We didn't have too many options: American, Delta and Air France were all quite a bit more expensive.

Posted By Juliet on June 21, 2010, 7:42 PM

Just got off the phone with Spirit. Got a full refund for my trip scheduled for 6/17/10. They would not give me a $100 credit towards a future flight. They told me that was only given if you booked a future flight with them, while on the phone and not if you were given a full refund. They did absolutely nothing for their customers for their inconvenience of not being able to fly because of the strike. They do not think of their customers at all. It's all about the money. I will never fly with Spirit again and I will pass the word along.

Posted By KATHY SMITH on June 22, 2010, 9:09 AM

Flying today in coach/economy is a sufficiently unpleasant experience under the best of circumstances that I will knowingly either (1) increase the aggravation; or (2) increase the out-of-pocket costs (e.g., fees for carry-on luggage) ONLY if I will achieve LARGE savings. I wouldn't look twice at Spirit in order to save $50 off the ticket price.

Posted By Regis on June 23, 2010, 5:57 PM

My husband and I flew Spirit home 4 days before the strike. The aircraft was a beautiful new A 320, with lots of empty seats and leg room. The flight was calm and the pilot communicated with the passengers, which is a rarity these days! We left on time and landed on time. I agree with charging for carry-ons that don't fit under the seat in front. People bring huge pieces of luggage on board that barely fit into the overhead. One: This is a danger if they accidentally fall out and hit someone on the head, and Two: They cause delays getting on board and departing. A carry-on should be just that - a small bag - not a suitcase! I have no problem with Spirit and recently applied for their MasterCard which gave me membership to their $9 Fare Club. My ONE complaint is that my husband has been trying, unsuccessfully, to get the MasterCard and membership in the $9 Fare Club and they keep telling us they lost his application and that the offer has expired. If you look at the Spirit web site. it's still there! They also have not responded to my many emails regarding this issue. Other than their poor customer service, we like Spirit Air!

Posted By S Leftow on June 25, 2010, 4:19 PM

I am a Spirit $9 club member, and will not fly Spirit again regardless of price.

The problem started about 6 weeks ago. I had missed a Spirit flight, and the airline refused to put me on the next flight without paying a full price one way ticket even though the flight was virtually empty. The gate supervisor was unflinching.

When I called customer service, I was told that strict enforcement of the rules was how Spirit made money. Yes, the customer service agent acknowledged that any other airline would have acommodated me, but not Spirit. While in theory the gate supervisor had the authority, he would have been raked over the coals, or so I am told, by the customer service representative. Bottom line, Spirit held me hostage and profited from it.

Now fast forward to the strike. I was left stranded, and had to pay $480 for a ticket on Delta. Yes, Spirit refunded my ticket, and gave me a puny $100 credit, which I am unlikely to use, but I am out of pocket hundreds of dollars.

Spirit says (with some pride) that it has no interline agreements, and cooperates with no other airlines. That's some statement.

No, I wont be held hostage by Spirit again. This strike has cost them far more than higher salaries. It has shown their true colors, and the fact that they have no care whatsoever for their passengers.

Posted By Ihatespirit on June 27, 2010, 9:53 AM

I have flown Spirit over 2 dozen times and never had trouble and most of those flights were under $50 round trip. As with the charges for checking baggage not a problem pack a resonable amount and you don't have to worry. As for the new carry on charge, it does hamper things but it's from everyone abusing the carry on policy! So it isn't hardly anything to check your bag compared to that price. I've been satified with their service and they have even waived charges when I got stuck in traffic and missed my flight!! I WILL fly them again!

Posted By Drew on June 27, 2010, 6:07 PM

No! Customer service is horrible!

Posted By Maria on June 28, 2010, 1:37 AM

It only seems logical to me to charge MORE for carry on bags to prevent passengers from bringing steamer trunks on board. If the cost is the same in the end, why complain?

Posted By Grizzly Bear Mom on June 29, 2010, 12:01 PM

My relatives often fly in spirit and they find it good. They even recommend it to me since I am planning to travel around asia. I think i will travel in this airline then.
But they give me a site to check out in order to avoid awful flight.
Check this out!

[url=http://www.screwtheairlines.com/?screwair6]What the airlines don’t want you to know[/url]

Posted By john lloyde crus on July 1, 2010, 5:47 AM

NO. I AM TURNED OFF WITH ALL THE AIRLINES THESE DAYS, BUT THIS ONE IN PARTICULAR IS ONE OF THE WORST!

Posted By Genie on July 1, 2010, 3:06 PM

This is a horrible airline we flew with Spirit last week and I have 2 small kids, I bought water which they make me put in the garbage before we board and when I got to the plain they were selling the water. I told the flight attendant that I did not have any money if she could give me a cup with ice and she sayd "NO" that I had to buy a drink, my kids are 2 and 4years old, so I see her later throing the ice in the bathroom sink

NEVER AGAIN SPIRIT AIRLINE YOU GUYS ARE INHUMANE

Posted By NB on July 6, 2010, 8:53 PM

Spirit.I wonder if they consider a large hand bag as carry-on... what if a fellow is carrying the bag? They have gone well over any line of normal sanity. I agree with someone who said passengers will be paying for using the potty... You folk who like Spirit, start carrying change for the bathroom. Fly Spirit -- NO way. I like Southwest.

Posted By Barbara Goodwin on July 19, 2010, 2:42 PM

I predict that Spirit will be out of business within the next 12 months. Why don't they just enforce standard airline carry-on baggage regulations instead of working so hard to alienate their customers? Bad marketing and bad press = angry consumers. All of these added fees are going to take their toll on the airline. Ironic that their company name is SPIRIT.

Posted By Annie G on July 19, 2010, 2:45 PM

Spirit airlines is the worst airlines. I bought a ticket from Lima to LGA and when I got to the airport, they couldn't find my reservation until magically after the plane took off. But wait it gets better... After they found my reservation they said that it is now canceled because i missed my flight and they can only offer me a percentage of what i paid as a credit for another flight. The next flight they told me was in two weeks and will be an additional 200 dollars. So now not only do I have to wait another 2 weeks but I have to pay more. So I tried to call there 1800 number and after being hung up on a few times they basically told me that there is nothing they can do. All they could help me with is in purchasing another ticket. I will never fly spirit... and I hope no one else does either. Its about time bad customer service equals going out of business!!!

Posted By Thomas on August 25, 2010, 10:10 PM

The airline isnt that great but what do you guys expect from such low fares. I must admit, I do work with customers, and notice that passengers are only good for complaining and making the biggest deals out of the pettiest situations when things dont go their way... especially if its their own fault. Even if you try to offer what u can, they arent satisfied, so sumtimes I do agree with their strategies, no mercy because they wine and complain anyways.

Posted By Barry on September 3, 2010, 2:47 AM

Never again.

We took a Spirit charter (oops I mean "flight") from Detroit to the Bahamas with a stopover in Ft. Lauderdale several years ago. When our return flight was delayed in the Bahamas I called the Spirit number, and was told that they would "honor our booking". When we arrived in Ft. Lauderdale they had given our seat away over 1 hour prior to boarding. I made an enormous scene in the gate area, and eventually they had to pay some other people to give up their seats.

A year later my daughter's sychronized skating team booked Spirit flights to a US competition - I warned the team manager that the team had better show up 3 hours prior to the flight, or we risked some of the team not being given seats (they overbook the flight as if they were a regular airline with multiple flights, when in actual fact they are a charter with a piddling number of flights per day). There was a lot of complaining at having to show up at 5am at Detroit Metro, but it was a good thing we did - our team got the last 35 seats on the plane.

I wouldn't trust my holiday, medical meeting or any other event to Spirit Airlines, if they paid me to fly on it.

Posted By karen on September 6, 2010, 4:57 PM

I live in Fort Lauderdale (Spirit hub) and have flown Spirit loyally for 2 years using the $9 club via the mastercard. I really have no complaints with the airline except for one cancelled flight to DC on 9/10. Fortunately, my job allows me to take leave time whenever I chose, so I can take advantage of the $9 (+$20 taxes) each way costs. I usually fly out on a Friday morning and return on Sunday. Since the adoption of the carry-on fee, I just cram everything into a large backpack and shove it under the seat. I actually love the new policy as the plane boards rather quickly. I hope other airlines adopt this. I also purchase my beverages and snacks at the gate and bring them onboard. If I had to pay full price for a ticket, I would probably complain. I haven't had a $9 club email in 3 weeks now. What's up with that? They used to come about 2x/week.

Posted By nickposh on October 6, 2010, 2:43 PM

NEVER AGAIN - SPIRIT NOTIFIED ME YESTERDAY, THAT OUR FLIGHT COMING HOME FROM ST. THOMAS AIRPORT, WILL NOW BE A DAY LATER-I BOOKED THIS FLIGHT IN OCTOBER-HAVE PAID IN FULL FOR OUR LODGINGS, IN ST. JOHN USVI.- NOW WE WILL HAVE TO SPEND APPROX. $500 DOLLARS. FOR ANOTHER DAY IN ST. JOHN, IF I CAN FIND ANOTHER PLACE. PLUS THE PAID FOR SEATS, WERE NOT CORRECT, ONE SEAT WAS MISSING ON A FLIGHT.
FIRST SPIRIT PERSON, SAID SHE WOULD CONNECT ME TO A SUPERVISOR, ONE HOUR LATER (YES, I HELDED ON) THEN GOT DISCONETED, GEE, I WONDER HOW, THAT HAPPENED. SO, I CALLED BACK, (INDIA OF COURSE,) EXPLAINED THE WHOLE THING, AGAIN! TOLD HIM, THIS IS THE RESULT, OF THE AIRLINES MODIFICATION, NOT THE CUSTOMERS, SO, I FEEL, LIKE I SHOULD RECEIVED COMPENSATION, RIGHT. I WAS OFFERED TO CANCEL MY TRIP, FOR A FULL REFUND, OR I COULD FLY ON A DATE BEFORE THE 27TH, WHY WOULD I DO THAT, I WANT THE VACATION THAT IVE PAID IN FULL FOR. NEEDLESS, TO SAY, I WAS LIVID, I KEPT TELLING THIS POOR MAN, THAT I WAS NOT MAD AT HIM, BUT I WAS FURIOUS, NO SUPERVISOR TO TALK TO, IF THEY ARE WILLING TO RETURN MY $1000 DOLLARS, THEN WHY NOT, GIVE ME SOMETHING, LIKE, REFUND FEES FOR THE SEATS, THE BAGS, HOW ABOUT, UPGRADING OUR SEATS, TO THE BEST THAT YOU HAVE. BUT I GET ZERO. I M SO LIVID AT THIS POINT. SO I THOUGHT THE CONVERSATION WAS OVER, THIS GUY STARTS TO ASK IF I WOULD LIKE TO BOOK A FUTURE RESERVATION, WITH A DISCOUNT. VISUALIZE, SMOKE, NOW COMING OUT OF MY EARS! IM NOW YELLING, "ARE U SERIOUS, ARE YOU NOT UNDERSTANDING, HOW UPSET I AM, " COULD NOT BELIEVE, WHAT I WAS HEARING. THIS WILL BE THE LAST TIME WITH SPIRIT. OH, LAST THING, I SIGNED UP FOR $9 DOLLAR CLUB, NEVER USED IT, I SEE IT ON MY BILL, THEY HAD SIGNED ME UP, FOR ANOTHER YEAR, WITHOUT TELLIN ME, THEY SAID I WS SENT AN EMAIL, REGARDING THIS, (NEVER GOT IT) SO TWO YEARS,NEVER USED THE CLUB. MEMBERSHIP RAN OUT NOV. 7. HAD THIS WRITTEN ON MY COMPUTER, SO I WOULDNT FORGET THIS TIME. EVEN CANCELLED THE CREDIT CARD, THAT THEY NEW ABOUT, SO THEY COULDNT SIGN ME UP AGAIN. I GOT A EMAIL IN OCT. REMINDING ME THAT THE MEMBERSHIP WILL EXPIRE ON NOV. 7 2010-YES OR NO, I SAID NO. SENT IT BACK. FEW DAYS LATER IN OCT. I START TO MAKE THIS RESERVATION, COULD NOT USE MY $9 DOLLAR CLUB MEMBERSHIP, IT DIDNT RUN OUT UNTIL NOVEMBER 7TH. SO I CALLED SPIRIT, AND WAS TOLD THAT I HAD CANCELLED MY MEMBERSHIP, EXPLAINED THE ABOVE TO THEM, THEY REFUSED TO LET ME USE, WHAT I HAD PAID FOR, AND WASNT GOING TO EXPIRED UNTIL NOV 7. NEVER AGAIN, YES I FEEL LIKE IVE BEEN, WELL, U KNOW. TIME FOR A LARGE COCKTAIL

Posted By lea perry on November 19, 2010, 3:07 PM

Spirit is a complete joke of a company. You want to hear something funny, try Ryanair out of Ireland. They operate the same way, maybe a little worse, as Spirit. They bait you with a teaser airfare and then "shoot the moon." If you can deal with the people that work for these airlines then fly with them. The mistake people make is that if you yell at these employees you are going to get somewhere. You won't. Know why? Customer Service costs money. This is strictly for amateur flyers only. Veterans will just pop a blood vessel.

Posted By Brien Hammond on February 19, 2011, 4:00 AM

I paid them to get me and my 1 bag to Orlando. Neither of it happened. They were delayed for so long I missed my connecting flight. The excuses ranged from weather to broken toilet to air traffic. Come to find out I was downsized. Before the flight even took off they made sure they were on the intercom telling everyone, they do not pay for hotels or transportation or refund money for missed flights. I didn't even choose them for the price. There were cheaper flights but I needed the time they were supposed to land. When I called to complain that I had no luggage ( since they sent me to a diff. airport with my bag going somewhere else) The person on the phone was from India and told me to get over it

Posted By V. Hyde on February 21, 2011, 10:16 AM

Never again! The most horrific airline experience. The price that you are seeing is not what you will end up paying with Spirit (they exclude airport fees unlike any other airline), you will have to be folded on multiple layers to fit in the seat, air is the only thing you may have to not pay for while aboard, and you may never see your bags. This airline is so wretched that it is bound to ruin your trip in ways you never expected, regardless of how strong your nerves are.

Posted By Tita D. on March 14, 2011, 5:46 PM

Spirit Airlines stranded me for 4 days in Guatamala
They cancelled a flight and did not replace the flight but the 160 stranded passageners had wait to get any seats not booked on the next scheduled Spirit flights. The worst airline I have ever flown, never again!

Posted By Paul C on May 23, 2011, 1:31 PM

I would never book nor promote a carrier that charged a fee for 1 carry-on. What an insult to your customers. Just AWFUL!
CTC, MCC, DS,

Posted By Taveler on May 23, 2011, 2:43 PM

DO NOT USE SPIRIT AIRLINES! My flight out of Myrtle Beach was canceled, there were no other flights until 2 days later, and they did absolutely nothing to assist us. No help with hotel, nothing. I called and spoke to management, and they said it was weather related, and they sorry you are on your own. All they did was get us on their next flight to Chicago- TWO DAYS LATER! Stay away from them at all cost.

Posted By Ken Smithson on May 28, 2011, 1:45 PM

I will never fly with Spirit again. This was my first time flying with them to Las Vegas. There is absolutely NO CUSTOMER SERVICE. Their website is not user friendly and is difficult to use. This is their way to hide their fees and doop people. The worst airline.....

Posted By C.Porter on February 27, 2012, 10:46 AM

Discussion Thread

(Susan 58420)

02/28/2012 10:46 AM

Dear Mr. Peters III,

I apologize for the delay in communicating with you as my research with our Reservations Center is taking longer than I anticipated.

As soon as I have completed my investigation, you will be notified of the outcome.

Your continued patience is appreciated at this time.

Sincerely,

Susan 58420
Corporate Consumer Relations
Spirit Airlines

Customer By Email (Joseph Peters III)

02/28/2012 09:58 AM

do we not reply to customers?
On Sun, Feb 26, 2012 at 12:11 AM, Spirit Airlines spiritair@mailnj.custhelp.com> wrote:
>

Customer By Email (Joseph Peters III)

02/26/2012 10:27 AM

To further this and prove I am right, The flight out was $78 or $98, if I
chose that return flight the same night it was a $58 fee, thus totalling
$150 or close to, not exact. My card was charged $200 + as the original
confirmation confirms which is where I noticed the date error. Have your
programmers fix this, your system is wrong and considering I am going to a
wedding next saturday, there would be no reason to return the same day.
Seems finger pointing on your end is rampant instead of customer
satisfaction

Posted By Joe Peters on March 6, 2012, 3:04 PM

I fly alot and this was absolutely the worst experience in my life! They advertise the lowest airfares which yes is true but they have so many hidden fees, it ends up costing more than most airlines when all is said and done. I had to pay more to carry my luggage on the plane (round trip) than my actual ticket cost. I also had to pay extra to ensure I was able to sit next to my toddler, since they do not guarantee companion seating. First and last time I will ever fly Spirit.

Posted By AG on May 7, 2012, 11:58 AM