- February 2012
- January 2012
- December 2011
- November 2011
- October 2011
- September 2011
- August 2011
- July 2011
- June 2011
- May 2011
- April 2011
- March 2011
- February 2011
- January 2011
- December 2010
- November 2010
- October 2010
- September 2010
- August 2010
- July 2010
- June 2010
- May 2010
- April 2010
- March 2010
- February 2010
- January 2010
- December 2009
- November 2009
- October 2009
- September 2009
- August 2009
- July 2009
- June 2009
- May 2009
- April 2009
- March 2009
- February 2009
- January 2009
- December 2008
- November 2008
- October 2008
- September 2008
- August 2008
- July 2008
- June 2008
- May 2008
- April 2008
- March 2008
- February 2008
- January 2008
- December 2007
- November 2007
- October 2007
- September 2007
- August 2007
- July 2007
- June 2007
- May 2007
- April 2007
Comments (6)
Print
Save/ShareAre your frequent-flier miles expiring? We ran a piece a few months ago on how the new standard among airlines seems to be 18 months of no activity and your account can be closed. (For more on what "activity" means, read our original story or the rest of this post.) I was impressed by US Airways: I've had no activity since June 2006, so the airline sent me an email...
Here's what it said (there were links embedded, which I've removed):
"US Airways introduced a policy last year that rewards our customers for staying active in the Dividend Miles program. In order to keep your account active, you must earn or redeem miles within a consecutive 18-month period. Our records indicate that you have been inactive since 06-21-2006. We want to make sure you keep the miles you've earned. To keep your account active and hang on to your miles, you have several options:
Contact Dividend Miles at 800-428-4322 and pay a $25 preservation fee with your credit card.
Earn miles by flying on US Airways or any of our airline partners.
Sign up and earn miles with one of our credit or debit cards.
Use any of our other partners for everyday activities such as dining out, sending flowers and more.
Redeem your miles.
Shop with over 100 premium retailers for name-brand merchandise at the
Dividend Miles Shopping Mall, where you can reactivate your account for as little as 99 cents."
(Only a fool would pay the $25 fee, because as we noted in our original article, you can buy stuff via the airline's retail partners and it'll be considered activity.)
My bigger point is that US Airways did the right thing by letting me know.
User reviews and comments that include profanity or personal attacks or other inappropriate comments or material will be removed from the site. Additionally, entries that are unsigned or contain "signatures" by someone other than the actual author will be removed. Finally, we will take steps to block users who violate any of our posting standards, terms of use or privacy policies or any other policies governing this site. Please review the full rules governing commentaries and discussions.
I hadn't flown AA in a while then I finally checked my Aadvantage balance. Dis-Aadvantage! It had reset to all 0s. Either they didn't warn me or I'd ignored their stuff. I was thoroughly pissed off at them.
Haven't been on United in a long time either, but so far it hasn't become Mileage Minus. I earn a few miles for shopping at Safeway & I think this has kept it alive.
Posted By Roger A.C. Williams on October 15, 2007, 11:59 AM
to keep this on topic, usair did the right thing by letting you know...not all airlines do that. you can also keep the miles alive by donating about 250 (i think that's the mininum amount) to the airline's favorite charity.
to venture off topic, the first post is obviously spam by a guy who's written and self-published a book. hopefully you'll delete it when you see this post (which you're welcome to kill as well).
Posted By karen on October 15, 2007, 1:46 PM
I have Continental miles, and thus far they have been fair about leaving them in my account.
Posted By JAB on October 15, 2007, 2:25 PM
my son lost his miles. we were warned so he made an online purchase thru the skymiles acct set up, which they later said did not qualify. Still have not real reason why except something in the fine print. He was 16 at the time so options were limited. He was at 24,ooo miles so we would have done something to keep them. but when i called the assured me the miles would be credited and they were not.
ticked off
ang
Posted By Angela on October 15, 2007, 11:00 PM
3years ago after returning from a trip using f/f miles
DELTA informed us they were
deleting my wifes account of 62,000 miles because of non- activity.we actually used both mile accounts.
3 years later we get the same answer.(basically
tough luck mr. non rev. customer)
Posted By sid galbaugh on October 16, 2007, 12:08 PM
Dear Ang and Dear Sid,
What you experienced is just awful. They're examples to airlines of how *not* to treat loyal customers.
Thanks for sharing the stories.
Regards,
Sean
Posted By Blog Editor on October 16, 2007, 12:11 PM