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I need to fly to Boston, one-way from New York, with my pug, Howard. Adam has a conference there and we're meeting him. Any guesses which airline we'll be flying?
On Delta, it'd cost me $324.01 (or $218.50 if I fly through Charlotte and Atlanta), and that's not including the $75 fee to carry Howard on. The fare is $74 on JetBlue, not including the $50 pet fee. When you buy a ticket for a pet, you have to call, and normally JetBlue charges $10 for buying a ticket over the phone--but they waive it when you're buying a pet ticket, because there's no way to do it online. (That's just common sense, but I can't count the number of times airlines have charged me a fee even though I had no alternative way to avoid it. And I don't know if Delta would charge for the phone call, since I had to hang up after waiting on hold for 10 minutes.) I've never found JetBlue's loyalty program very appealing, but when the airline has service and prices like this, it doesn't have to be. My loyalty continues to grow anyway.
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If it came down to common-sense customer service, I'd be tempted to agree that JetBlue is the winner here. But I'd also add that it's good you're not the one who has to get to the conference on time. JetBlue's stuck using the ever-clogged JFK, while Delta also runs flights out of LGA.
According to FlightStats, JetBlue is only on-time from JFK to BOS 63% of the time. Later in the day, that drops to 22% for the late-night flight. Every flight is different, of course, but your odds are better on Delta out of LGA. Morning shuttle flights get in on schedule about 4 times out of 5, and some do even better.
Is it worth a couple hundred bucks to not spend hours waiting at JFK?
Posted By Paul Brady on October 1, 2007, 6:43 PM
Think of the comfort factor.
I'd much rather be sitting in a Jet Blue seat watching my nice personal tv anyday over a flight on delta.
Posted By Linda Kane Brinckerhoff on October 15, 2007, 1:19 PM